Frequently Asked Questions

BusyLancer is an AI-powered platform that connects temporary job seekers with businesses needing short-term, onsite workers in Saudi Arabia and the MENA region.

What makes us different:

• Local Focus: We specialize in onsite, temporary work in your area
• Low Commission: Fair, transparent fees - no surprises
• AI Matching: Smart technology matches you with jobs that fit your skills
• Safety First: All jobs and workers are pre-verified for your protection
• Cultural Understanding: Built specifically for the Saudi and MENA markets

Currently, we operate in major cities across Saudi Arabia including Riyadh, Jeddah, Dammam, Mecca, and Medina. We're rapidly expanding to cover all of KSA and major MENA cities.

Check our coverage map on the platform for your specific area, or contact us if your city isn't listed yet!

For Job Seekers: Creating your profile and browsing jobs is completely free. We only charge a small, transparent commission when you successfully complete a job.

For Businesses: Basic job posting is free. Premium features and priority matching have modest fees clearly displayed upfront.

No hidden fees ever!

Getting started is easy:

1. Download the BusyLancer app or visit busy-lancer.com
2. Create your profile with your skills, experience, and availability
3. Upload required documents (Saudi ID/Iqama, photo)
4. Complete our verification process (usually takes 24-48 hours)
5. Start browsing and applying to jobs in your area!

Documents needed: Valid Saudi ID or Iqama, recent photo, any relevant certificates (optional but recommended).

We offer a wide variety of temporary, onsite opportunities:

• Events & Hospitality: Event setup, hosting, catering support
• Retail & Sales: Store support, inventory, customer service
• Warehouse & Logistics: Packing, loading, delivery support
• Construction & Maintenance: Site cleanup, basic maintenance, painting
• Administrative: Data entry, filing, reception support
• Seasonal Work: Ramadan events, Hajj support, festival assistance

All experience levels welcome! From entry-level to specialized skilled work.

Earnings vary by job type and skills:

• Entry-level positions: 50-80 SAR per day
• Skilled work: 150-300+ SAR per day
• Specialized roles: Even higher rates possible

Payment Schedule:

• Daily/Short Jobs: Payment within 24-48 hours of completion
• Weekly Jobs: Payment at the end of the work period
• All payments: Direct deposit to your Saudi bank account

Our transparent commission rates:

• Jobs under 200 SAR: 5% commission
• Jobs 200-500 SAR: 7% commission
• Jobs over 500 SAR: 10% commission

Our AI analyzes multiple factors to find you the perfect jobs:

• Your skills and experience
• Location and preferred travel distance
• Availability and preferred working hours
• Past work history and ratings
• Job preferences and pay expectations

The more you use the platform and complete jobs successfully, the smarter our recommendations become! Currently achieving 85%+ satisfaction rates in job matches.

Your safety is our top priority:

• Business Verification: All businesses are verified with proper licenses and addresses
• Clear Safety Information: Jobs include safety requirements and protective equipment details
• Emergency Support: 24/7 safety hotline and in-app emergency button
• Rating System: Workers can report unsafe conditions
• Investigation Process: We investigate all safety reports seriously

If you ever feel unsafe: Remove yourself from danger, use our emergency features, and report immediately. We take action against businesses that don't meet safety standards.

Posting jobs is straightforward:

1. Create your business account with proper licensing information
2. Complete our business verification process (2-5 business days)
3. Post your job with clear details (tasks, location, pay, duration)
4. Our AI matches you with qualified candidates
5. Review applications and hire the best fit!

Required business information:

• Valid business license in Saudi Arabia
• Physical business address (not P.O. Box)
• Contact information for verification
• Basic company and industry information

Transparent pricing with no surprises:

• Basic Job Posting: Free
• Featured Job Listings: 25 SAR per job (higher visibility)
• Premium Matching: 50 SAR per job (priority AI matching)
• No success fees or hidden charges

You pay workers directly through our secure platform within 24-48 hours of job completion.

We have systems to protect your business:

For no-shows:

• Report through our platform immediately
• We'll help find replacement workers quickly
• No-shows affect the worker's rating and account status
• You're not charged for workers who don't show up

For performance issues:

• Communicate directly with the worker first
• Use our rating system for feedback
• Report serious issues through our dispute resolution
• We investigate complaints and may remove problematic workers

Yes! Download the BusyLancer app from Google Play Store or Apple App Store for the best experience. The app includes GPS location services, instant notifications, and easy job management.

You can also use our website at busy-lancer.com for basic features.

For technical issues:

• Ensure you have the latest app version
• Check your internet connection
• Clear app cache and restart
• Contact our technical support if issues persist

Multiple ways to reach us:

• 📱 WhatsApp: +966 51 134 5304
• 📧 Email: info@busy-lancer.com
• 💬 In-App Support: Message us directly through the app
• 🆘 Emergency Safety Line: Available 24/7 for safety issues

Support Hours:

• General Support: Saturday-Thursday, 8 AM - 8 PM (Saudi time)
• Emergency Safety Support: 24/7
• Average Response Time: Within 2-4 hours during business hours

Your privacy and security are paramount:

• Encryption: All data is encrypted and stored securely
• Privacy: We never share personal information without consent
• Compliance: Follow Saudi data protection regulations
• Security Audits: Regular security reviews and updates
• Limited Access: Personal data access on need-to-know basis only

Suspect fraud or scams? Report immediately through our app. We investigate all reports and take appropriate action including account suspension and reporting to authorities when necessary.

We have dedicated dispute resolution:

For payment disputes:

• Report through the app within 48 hours
• Our team investigates and resolves quickly
• We work to ensure fair outcomes for all parties

For safety concerns:

• Remove yourself from immediate danger first
• Use in-app emergency alert or call local authorities
• Report to BusyLancer immediately
• We investigate all safety reports thoroughly

For other issues: Contact our support team with detailed information, and we'll work toward a fair resolution.

Yes! We're building a complete ecosystem:

Training & Development:

• Partnerships with local training centers
• Recommendations for skill-boosting courses
• Career development guidance

Referral Program:

• Job Seekers: Earn 25 SAR when your referral completes their first job
• Businesses: Get one month of premium features free for each business referral

Community Features:

• Share experiences and tips with other workers
• Get advice from experienced professionals
• Stay updated on market trends and opportunities
• Build your professional network

Exciting developments coming soon:

• Geographic Expansion: More MENA cities and regions
• Advanced AI: Even better job matching and recommendations
• Communication Tools: In-app chat and coordination features
• Industry Specialization: Specialized portals for construction, events, retail
• Financial Services: Savings tools, insurance options, financial planning
• Skills Verification: Advanced certification and skill validation system

Have ideas for new features? We love feedback! Send suggestions through the app or email us at feedback@busy-lancer.com